Frequently Asked Questions

USTS provides comprehensive solutions including CCTV and surveillance systems, RFID and EAS technology, enterprise networking and Wi-Fi, gate automation with biometric access control, and digital transformation services through Unitech Digital. We also offer system integration to combine multiple solutions.

USTS was founded in 2008 and has over 15 years of experience serving enterprises in Oman. We've completed 500+ projects and serve 300+ active clients across various sectors.

Yes, we offer 24/7 emergency support for all clients. Our response time for urgent issues is typically 1 hour, and we have remote support available within 30 minutes.

Absolutely. We have experience with enterprise-scale projects involving multiple buildings, thousands of devices, and complex integrations. Our 50+ member team can handle projects of any size.

We offer cameras ranging from 4K (8MP) to 8K (32MP) resolution. We also provide thermal and infrared options for night vision and specialized applications.

Yes, our AI-powered systems include features like facial recognition, object detection, heat mapping, and crowd density analysis. These help convert raw footage into actionable intelligence.

Yes, all our CCTV systems include mobile app access and remote viewing capabilities. You can monitor your facility from anywhere with internet connectivity.

Storage duration depends on your system configuration. With on-premise NAS systems, you can store weeks or months of footage. Cloud options provide scalable storage with long-term retention.

EAS (Electronic Article Surveillance) prevents theft by detecting items leaving a store. RFID provides real-time tracking of items throughout a supply chain. They serve different purposes and can be used together.

Most clients see ROI within 6-12 months through reduced shrinkage, improved inventory accuracy, and operational efficiency gains. Average shrinkage reduction is 30-40%.

Standard RFID readers can detect tags from 5-10 meters. Long-range systems can detect items from up to 30 meters depending on tag and environment.

We provide gigabit (1Gbps) networks as standard, with multi-gigabit (10Gbps) options available for enterprise environments. We also offer fiber optic backbone infrastructure.

Yes, we can upgrade existing networks with minimal downtime. We assess your current infrastructure and provide a phased upgrade plan that maintains business continuity.

Yes, our networking solutions include enterprise firewalls, VPN connectivity, intrusion detection systems, and network segmentation for enhanced security.

We implement Wi-Fi 6 (802.11ax) systems with mesh networking for seamless coverage across large areas. These provide high speed, low latency, and excellent reliability.

We offer fingerprint readers, facial recognition, RFID cards, PIN authentication, and multi-factor combinations. Each solution is tailored to your security requirements.

Modern biometric systems with proper encryption are highly secure. We implement industry-standard security protocols to minimize risks. Multi-factor authentication adds additional protection.

All our gate automation systems include battery backup and failsafe mechanisms. Emergency override systems ensure personnel can exit safely even during power failures.

All access events are logged with timestamps and user information. Detailed reports can be generated for compliance, security investigations, and operational analysis.

Our digital transformation services include cloud migration, system integration, custom application development, business intelligence implementation, and comprehensive training.

Timeline depends on your infrastructure complexity. Typical migrations range from 3-6 months with planning and testing. We work to minimize business disruption.

Yes, comprehensive training is included for all our implementations. We provide hands-on training, documentation, and ongoing support to ensure smooth adoption.

We work with major platforms including Microsoft Azure, AWS, and Google Cloud. We design solutions that fit your specific needs and existing technology stack.

Pricing is customized based on project scope, complexity, and requirements. We provide detailed quotes after site assessment. There are no hidden costs.

Yes, we offer flexible maintenance packages ranging from emergency-only support to comprehensive managed services with regular inspections and updates.

Most equipment comes with standard manufacturer warranties (typically 1-3 years). We also offer extended warranty and replacement options. Details are provided in your quote.

Absolutely. Many clients start with a single location or department and expand once they see results. We can scale solutions as you grow.